Privacy Policy

Effective Date: 11 July 2026

This Privacy Policy explains how Axo Research Supplies Ltd (“we”, “our”, “us”) collects, uses, stores and protects your personal information when you visit www.axopeptides.co.uk, create an account, place an order or otherwise interact with our website.

We are committed to protecting your privacy and processing your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.

1. Company Information

Axo Research Supplies Ltd
Company Number: 17329311

Website: https://www.axopeptides.co.uk

Email: [email protected]

2. Information We Collect

We may collect the following categories of personal information:

Information You Provide

Full name
Billing address
Delivery address
Email address
Telephone number
Company name (where applicable)
VAT number (where applicable)
Account login details
Order history
Messages submitted through contact forms

Payment Information

Payments are processed securely by our payment service providers.

We do not store full payment card details on our servers.

Automatically Collected Information

When you visit our website we may collect:

IP address
Browser type
Device information
Operating system
Pages viewed
Time spent on pages
Referral source
Cookies and similar technologies

3. How We Use Your Information

We use your information to:

Process and fulfil orders.
Deliver products.
Provide customer support.
Verify customer identity where necessary.
Prevent fraud and unauthorised transactions.
Improve our website and services.
Respond to enquiries.
Manage customer accounts.
Comply with legal obligations.
Maintain business records.

Where you have given consent, we may also send marketing communications.

4. Legal Basis for Processing

Under UK GDPR we rely on one or more of the following lawful bases:

Performance of a contract.
Compliance with a legal obligation.
Legitimate interests.
Consent (where required).

5. Marketing Communications

We will only send promotional emails where permitted by law.

You may unsubscribe at any time by:

clicking the unsubscribe link in any marketing email; or
contacting us directly.

Unsubscribing from marketing will not affect essential service communications relating to your orders.

6. Cookies

Our website uses cookies and similar technologies.

Cookies help us:

operate the website;
remember user preferences;
analyse website traffic;
improve user experience;
prevent fraud.

Where required by law, we will obtain your consent before placing non-essential cookies.

Please see our separate Cookie Policy for further information.

7. Sharing Your Information

We may share personal information with trusted third parties where necessary, including:

Payment providers
Delivery companies
Website hosting providers
Cloud service providers
IT support providers
Professional advisers
Accountants
Legal advisers
Government authorities where legally required
Fraud prevention services

We do not sell your personal information to third parties.

8. International Transfers

Where personal data is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with UK GDPR.

9. Data Security

We implement appropriate technical and organisational security measures, including where appropriate:

SSL/TLS encryption
Secure payment processing
Access controls
Password protection
Firewall protection
Regular software updates
Secure hosting
Data minimisation

No internet transmission can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

fulfil contractual obligations;
comply with legal obligations;
resolve disputes;
enforce our agreements.

Certain financial records may be retained for up to six years or longer where required by UK law.

11. Your Rights

Under UK GDPR you have the right to:

Access your personal data.
Correct inaccurate information.
Request deletion of your information.
Restrict processing.
Object to processing.
Request transfer of your data where applicable.
Withdraw consent where processing is based on consent.
Lodge a complaint with the Information Commissioner’s Office (ICO).

12. Children’s Privacy

Our website is intended for individuals aged 18 years or older.

We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that we have collected such information, we will take reasonable steps to delete it.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on www.axopeptides.co.uk with the updated effective date.

15. Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:

Axo Research Supplies Ltd